Informations of BW Hotel Felice Casati - FAQ - instructions

Hotel Felice Casati Milan 4 star hotel

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Frequently Asked Question - Best Western Plus Hotel Felice Casati - MIlan

Arrival date Arrival date
Departure date Departure date
Guests per Room
Adults Children Infants
12 years and younger 3 years and younger
Have you got a Promotion Code or a Corporate Account?
Fill in with your Code / Account number
Best Western Rewards Member?
Fill in with your membership number


Which is the standard time for check in and check out at the Hotel Felice Casati?

Check in is from 14:00 and check out is to be carried out by 12:00. If you happen to arrive in the morning and the room was already available, our staff will give you the chance to check in advance. If, however, the room was not yet available, or clean, you can leave your luggage and go quietly without the baggage. If the day of departure you will need a little more time, please contact the day before the reception to ask for a late check out. However, if you have the need for a late check out, there may be an additional charge.


Is it possible to store luggage at the Hotel Felice Casati?

Surely, we have a room dedicated specifically where your luggage can be left safely.


Do you have any non-smoking rooms?

The hotel has both smoking and non smoking rooms. You can point out your preference at the time of the booking.


What's the cost of an adjunctive bed?

For the third bed there is an extra charge of € 40.00 per night. Please request this at time of booking to check availability.


There are any available cots for children?

Baby cots are available on request and are free of charge. In this case, you should make a request at time of booking.


The hotel is accessible to people with disabilities?

Unfortunately, when the structure is not able to accommodate people with mobility problems.


The room rate includes breakfast?

The room rate includes breakfast buffet. There are no discounts or rebates if breakfast is not consumed. Are part of the buffet also gluten-free products.


At what time will be served breakfast?

The breakfast buffet is available on weekdays from 7.00 to 10.30 and on Sundays from 7.00 to 11.00. If your departure is prior to the opening time, notifying the reception at least the day before, you can have a basket with packaged goods.


What kind of cards do you accept?

We accept all major credit cards: Amex, Visa, Master Card, Diners Club and cash, of course.


The hotel has a car park?

The hotel has no parking on site, however, offers its customers the opportunity to take advantage of a "Valet" with pick up and return the vehicle. Upon arrival after unpacking the luggage space reserved in front of the hotel, you can tell your receipt which will call the driver to take your car to the parking. To get the return of your vehicle, simply advise our staff at least 15 minutes. The service is free of charge and will be paid directly to the person that you will return the car by cash.


There are special ways to cancel a reservation?

Reservations without restrictions can usually be canceled without penalty within 16 hours of the day before arrival.
Promotional offers, last minute rates, with discounts for early booking rates and certain fares have different cancellation policy or debiting your credit card without the possibility of cancellation or change of dates. For more information and questions, you can contact the front desk staff.


The hotel is in compliance with current safety standards?

Hotel Felice Casati has been recently renovated and is therefore in accordance with current safety regulations. All rooms and public areas are equipped with smoke detectors, anti, anti-fire doors and fire resistant. Throughout the hotel there are bright optical detectors able to report emergencies. The team is formed and periodically updated according to the guidelines of the law.


Hotel Felice Casati also has access to the Internet?

The entire structure of the hotel is covered by a Wi-Fi network available to our guests free of charge. For use is to be registered at the time of the withdrawal of access codes. There are also internet terminals for consultation with mail and browsing.


There are rules for pets?

In Hotel Felice Casati are not allowed even small pets.


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